{"id":508,"date":"2026-10-18T22:01:00","date_gmt":"2026-10-18T22:01:00","guid":{"rendered":"https:\/\/qfoods.pe\/?page_id=508"},"modified":"2026-10-18T22:25:37","modified_gmt":"2026-10-18T22:25:37","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/qfoods.pe\/en\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<div class=\"qfoods-lr-wrap\">\n          <div class=\"qfoods-lr-heading\"><span>QFOODS<\/span><h1>Libro de Reclamaciones<\/h1><p>Deja constancia de tu reclamo o queja. Los campos marcados con * son obligatorios.<\/p><\/div>\n                    <div class=\"qfoods-lr-provider\">\n            <h2>Hoja de reclamaci\u00f3n<\/h2>\n            <p><strong>Proveedor:<\/strong> DXL APPAREL GROUP S.A.C.<\/p>\n            <p><strong>RUC:<\/strong> 20505239262<\/p>\n            <p><strong>Domicilio:<\/strong> CALLE LOS \u00c1LAMOS, MANZANA J, LOTE 11B, PUENTE PIEDRA, LIMA.<\/p>\n            <p><strong>Fecha:<\/strong> Se asignar\u00e1 autom\u00e1ticamente al registrar la hoja.<\/p>\n          <\/div>\n          <form class=\"qfoods-lr-form\" method=\"post\" action=\"https:\/\/qfoods.pe\/wp-admin\/admin-post.php\">\n            <input type=\"hidden\" name=\"action\" value=\"qfoods_lr_submit\">\n            <input type=\"hidden\" id=\"qfoods_lr_nonce\" name=\"qfoods_lr_nonce\" value=\"4088accb60\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/508\" \/>            <div class=\"qfoods-lr-honeypot\" aria-hidden=\"true\"><label for=\"qfoods_lr_website\">No completar<\/label><input type=\"text\" name=\"qfoods_lr_website\" id=\"qfoods_lr_website\" tabindex=\"-1\" autocomplete=\"off\"><\/div>\n            <section><h2>1. Identificaci\u00f3n del consumidor reclamante<\/h2><div class=\"qfoods-lr-grid\">\n              <div class=\"qfoods-lr-field\"><label for=\"consumer_name\">Nombre completo <span aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" name=\"consumer_name\" id=\"consumer_name\" required placeholder=\"\" value=\"\"><\/div>              <div class=\"qfoods-lr-field\"><label for=\"consumer_document\">DNI \/ CE \/ documento de identidad <span aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" name=\"consumer_document\" id=\"consumer_document\" required placeholder=\"\" value=\"\"><\/div>              <div class=\"qfoods-lr-field\"><label for=\"consumer_address\">Domicilio <span aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" name=\"consumer_address\" id=\"consumer_address\" required placeholder=\"\" value=\"\"><\/div>              <div class=\"qfoods-lr-field\"><label for=\"consumer_phone\">Tel\u00e9fono <span aria-hidden=\"true\">*<\/span><\/label><input type=\"tel\" name=\"consumer_phone\" id=\"consumer_phone\" required placeholder=\"\" value=\"\"><\/div>              <div class=\"qfoods-lr-field\"><label for=\"consumer_email\">Correo electr\u00f3nico <span aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" name=\"consumer_email\" id=\"consumer_email\" required placeholder=\"\" value=\"\"><\/div>              <div class=\"qfoods-lr-field\"><label for=\"guardian_name\">Nombre del padre, madre o apoderado (si es menor de edad)<\/label><input type=\"text\" name=\"guardian_name\" id=\"guardian_name\" placeholder=\"\" value=\"\"><\/div>            <\/div><\/section>\n            <section><h2>2. Identificaci\u00f3n del bien contratado<\/h2>\n              <fieldset><legend>Tipo de bien contratado *<\/legend><label class=\"qfoods-lr-radio\"><input type=\"radio\" name=\"item_type\" value=\"Producto\" required> Producto<\/label><label class=\"qfoods-lr-radio\"><input type=\"radio\" name=\"item_type\" value=\"Servicio\" required> Servicio<\/label><\/fieldset>\n              <div class=\"qfoods-lr-grid\">\n                <div class=\"qfoods-lr-field\"><label for=\"item_description\">Nombre \/ descripci\u00f3n del producto o servicio <span aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" name=\"item_description\" id=\"item_description\" required placeholder=\"\" value=\"\"><\/div>                <div class=\"qfoods-lr-field\"><label for=\"amount\">Monto reclamado (S\/) <span aria-hidden=\"true\">*<\/span><\/label><input type=\"number\" name=\"amount\" id=\"amount\" required placeholder=\"0.00\" value=\"\" min=\"0\" step=\"0.01\"><\/div>              <\/div>\n            <\/section>\n            <section><h2>3. Detalle de la reclamaci\u00f3n y pedido del consumidor<\/h2>\n              <fieldset><legend>Tipo de comunicaci\u00f3n *<\/legend>\n                <label class=\"qfoods-lr-radio\"><input type=\"radio\" name=\"case_type\" value=\"Reclamo\" required> Reclamo<\/label>\n                <label class=\"qfoods-lr-radio\"><input type=\"radio\" name=\"case_type\" value=\"Queja\" required> Queja<\/label>\n                <p class=\"qfoods-lr-help\"><strong>Reclamo:<\/strong> disconformidad relacionada con el producto o servicio. <strong>Queja:<\/strong> malestar respecto a la atenci\u00f3n al p\u00fablico u otros aspectos no relacionados directamente con el producto o servicio.<\/p>\n              <\/fieldset>\n              <div class=\"qfoods-lr-field\"><label for=\"case_detail\">Detalle de los hechos <span aria-hidden=\"true\">*<\/span><\/label><textarea name=\"case_detail\" id=\"case_detail\" required placeholder=\"Describe lo ocurrido.\" rows=\"4\"><\/textarea><\/div>              <div class=\"qfoods-lr-field\"><label for=\"consumer_request\">Pedido concreto del consumidor <span aria-hidden=\"true\">*<\/span><\/label><textarea name=\"consumer_request\" id=\"consumer_request\" required placeholder=\"Indica qu\u00e9 soluci\u00f3n solicitas.\" rows=\"4\"><\/textarea><\/div>            <\/section>\n            <section class=\"qfoods-lr-legal\"><p>La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.<\/p><p>El proveedor debe dar respuesta al reclamo o queja en un plazo no mayor a quince (15) d\u00edas h\u00e1biles, improrrogables.<\/p><p>Los datos personales que proporciones se utilizar\u00e1n para registrar, gestionar y responder esta hoja de reclamaci\u00f3n.<\/p><\/section>\n            <label class=\"qfoods-lr-consent\"><input type=\"checkbox\" name=\"privacy_ack\" value=\"1\" required> Confirmo que la informaci\u00f3n proporcionada es correcta y acepto que se utilice para gestionar esta reclamaci\u00f3n. *<\/label>\n            <button class=\"qfoods-lr-button\" type=\"submit\">Enviar hoja de reclamaci\u00f3n<\/button>\n          <\/form>\n        <\/div>\n        <style>\n        .qfoods-lr-wrap{max-width:900px;margin:32px auto;padding:0 18px;color:#171717;font-family:inherit}.qfoods-lr-heading{margin-bottom:24px}.qfoods-lr-heading span{display:inline-block;background:#111;color:#fff;border-radius:30px;padding:7px 12px;font-size:11px;letter-spacing:2px}.qfoods-lr-heading h1{font-size:32px;margin:14px 0 8px;color:#111}.qfoods-lr-heading p,.qfoods-lr-help{color:#555}.qfoods-lr-provider{background:#f7f4ed;border-left:4px solid #e4a52f;padding:18px 22px;margin-bottom:24px}.qfoods-lr-provider h2{margin:0 0 12px;font-size:22px}.qfoods-lr-provider p{margin:6px 0}.qfoods-lr-form section{border:1px solid #e5e1d8;border-radius:8px;padding:22px;margin:18px 0}.qfoods-lr-form section h2{font-size:20px;margin:0 0 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